Privacy Policy

Introduction

Coogle Engineering Pte. Ltd. ("Company") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and mobile application ("App"), collectively referred to as the "Services." By accessing or using our Services, you consent to the practices described in this Privacy Policy.

Company Information

Company Name: Coogle Engineering Pte. Ltd.
Company Registration Number: UEN 202568886K
Registered Address: 12, Woodlands Square#13-79 Woods Square Tower One (Singapore) 737715
Contact Email: coogle.care@gmail.com
Contact Phone Number: +65 86716888

1. Information We Collect

We collect personal data that you voluntarily provide to us when using our Services. This may include:

• Personal Identification Information: Name, email address, phone number, mailing address, and other similar contact data.

• Payment Information: Billing address, credit/debit card details, and other financial information necessary for processing payments.

• Service Data: Information related to the services you purchase, such as appointment details, service preferences, and feedback.

• Technical Data: IP address, browser type, operating system, mobile device information, and usage details.

• Priority Booking Data: When you use our Priority Booking service, we collect additional information to facilitate the service, including your preferences for booking slots and payment details for the priority fee.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To deliver and manage our services, process transactions, and respond to your inquiries.

• Improving Services: To understand how our Services are used and to improve their functionality and user experience.

• Communications: To send you updates, promotional materials, and other communications related to our Services.

• Personalization: To customize our Services to your preferences and provide personalized recommendations.

• Compliance: To comply with legal obligations and protect our rights and the rights of our users.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: With third-party service providers who assist us in delivering our Services, such as payment processors, hosting providers, and customer support.

• Affiliated Companies: With our affiliated companies to provide and improve our Services.

• Payment Processing with: Your payment data may be shared to process transactions securely.

• Legal Requirements: When required by law or to respond to legal processes, such as court orders or subpoenas.

• Protection of Rights: To protect and defend the rights, property, or safety of Coogle Engineering Pte. Ltd., our users, or others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures include encryption, access controls, and regular security assessments. However, please note that no security measures are completely infallible, and we cannot guarantee the absolute security of your data.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Specifically, data related to services, including Priority Booking and refunds, is retained for up to 10 years to comply with service lifespans and regulatory requirements. In certain circumstances, data may be deleted before the 10-year period due to major system maintenance requirements. Customers may request access to their data within this period.

6. Your Rights

You have the following rights regarding your personal data:

• Access: To request access to your personal data and obtain information about how we process it.

• Correction: To request the correction of inaccurate or incomplete personal data.

• Deletion: To request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.

• Objection: To object to the processing of your personal data in certain circumstances.

• Restriction: To request the restriction of processing of your personal data in certain circumstances.

• Portability: To request the transfer of your personal data to another organization, where technically feasible.

To exercise any of these rights, please contact us using the contact details provided below.

7. Use of Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website and App. Cookies are small data files stored on your device that help us understand how our Services are used and enable certain features. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will delete such information as soon as possible.

10. International Data Transfers

If you are accessing our Services from outside Singapore, please be aware that your personal data may be transferred to, stored, and processed in Singapore or other countries where our servers and service providers are located. By using our Services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Privacy Policy on our website and App and indicating the effective date of the changes. Your continued use of our Services after any changes constitute your acceptance of the new Privacy Policy.